Energy Assistance
Are you looking for help with your energy bills?
Find Support That's Right for You
We understand that life can bring unexpected challenges. We're here to help connect qualified customers to direct financial help, offer support for those in a medical crisis, and provide programs that can help you handle your budgets and planning. Let us help connect you to the energy assistance that works best for you and your household.
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Bill Payment Assistance
If you need help paying your bill and are at risk of disconnection, we can connect you to state and local programs that offer direct financial help. Customers must meet income requirements and/or meet additional requirements.
Important: Some energy assistance programs can take up to 30 days to apply to your account. Consider signing up for a payment plan to help take some of the pressure off while you wait.
Low Income Home Energy Assistance (LIHEAP)
Energy Assistance (LIHEAP-EA)
This federally funded program for low‑income households, helping eligible customers with paying household utility bills. This energy assistance program provides year-round assistance, and you don't need to have a disconnection notice to apply. Visit the LIHEAP website to apply >>
Energy Crisis Intervention Program (LIHEAP-ECIP)
If you've received a disconnection notice or are facing a fuel shortage, this program can help by providing emergency bill assistance to help you get back on your feet. The amount you may receive is based on the balance owed on your bill. Visit the LIHEAP website to apply >>
Check out our YouTube tutorial for quick application tips, or visit Evergy Connect to get in-person, one-on-one help.
Economic Relief Pilot Program (ERPP)
This program helps eligible Missouri Evergy customers manage monthly expenses by providing a bill credit for up to 12 months. Income‑qualified households may receive monthly support to stay on track and avoid falling behind on utility costs. Learn more >>
Dollar Aide
Dollar Aide provides financial assistance for Kansas City metro households needing help with utility costs. This program supports eligible Evergy customers by issuing payments directly to utility vendors. Learn more by visiting the MAAC Dollar Aide resource page >>
Which bill assistance program is right for you?
| Program | LIHEAP Energy Assistance | LIHEAP Energy Crisis Intervention Program | Economic Relief Pilot Program | Dollar Aide |
| Purpose | One-time utility help for general heating/cooling costs | Emergency assistance to avoid or resolve shutoff |
Monthly credit to reduce electric bills. | Assistance for heat, Evergy electric or water bills supported by voluntary contributions |
| Income Requirement | 60% of the State Median Income (SMI) | 60% of the State Median Income (SMI) | Active Evergy customer; household income is at or below 200% FPL | Active Evergy customer with past due bill who has made payment within the last 90 days. Household income at or below 200% of the FPL |
| Benefit Amount | Up to $318 | Winter: Up to $800; Summer: Up to $300 |
Up to $65 per month | Variable |
| Frequency | Once per season | Multiple times per year if a new crisis arises | Available for up to 12 consecutive months, if eligibility is maintained | Once per rolling calendar year |
| Season | October—May | Winter: November–May; Summer: June—September |
Annual program | Annual program |
| How to Apply |
Full application each year |
May require full application unless already applied for LIHEAP Energy Assistance |
Fill out the application |
Visit the MAAC Dollar Aide resource page to apply |
Support for Those Facing Medical Hardship
For those facing a sudden or ongoing health crisis, Evergy offers bill flexibility and extra support during power outages.
Questions? Call 1-888-471-5275.
- Medical Customer Program: This program provides added support for Missouri customers who rely on electrically powered, life-saving medical equipment. During outages, Evergy offers special communication and tracking to help keep medically dependent customers informed and connected to assistance. Learn more >>
- Medical Extension: If you’re facing a service disconnection for non-payment and someone in your home has a medical emergency that could be worsened by losing power, Evergy will delay the disconnection for at least 21 days from the date the extension is approved. Limit one per household member per calendar year. Learn more >>
- Critical Medical Needs Program: Evergy supports medically vulnerable Missouri residents by connecting them with financial and community resources, energy-assistance programs, and social-service providers. The goal is to help customers stay safe, maintain essential utility service, and access the support they need during a medical hardship. Learn more >>
Assign a Special Friend to Your Account
Are you worried about missing a payment? Evergy offers a program where we'll contact a person of your choice if you miss two payments in a row. This person will not be responsible for making a payment to your account, but may be able to help you avoid late charges or disconnection. Complete our online registration form to get started.
Complete FormFind Peace of Mind and Stay on Track
We know that every household is different. That’s why we offer payment plans to help you stay current, plan ahead and feel confident about your monthly budget.
- Avoid seasonal bill spikes with Average Payment Plan and keep your monthly payments predictable. Find a steady, level billing amount based on your average energy usage. Learn more >>
- Adjustable Due Date is there for qualified customers who receive Social Security or SSI. Align your due date with your benefit schedule to help prevent late fees. Start an application >>
- Get extra time when you need it with a Payment Extension. Extend your due date and pay the amount due with your next bill. Enroll now >>
- An Installment Plan will divide your balance into 12 payments. Pay at least $4.00 to enroll and the leftover balance splits into 11 monthly installments that will be added to your bill. Payments must be on time each month to keep the plan active. Enroll here >>
Payment Plans
Sign up for a bill extension or installment payment plan.
Average Payments
Adjustable Due Date
Energy Efficiency
Small home improvements like sealing up drafts, using smart thermostats and more efficient appliances can help lower your bill.
Top 5 Energy-Saving Tips
Energy bills can be tough, especially during extreme weather. Here are a few free and inexpensive ideas that might help ease the load a bit and help you lower your bills — without sacrificing comfort:
- Add caulk or weatherstripping to seal air leaks around drafty doors and windows.
- Unplug electronics when not in use — even off, they still use power.
- Turn off ceiling fans when you leave home – fans cool people, not rooms.
- Switch to LED bulbs where possible — they use up to 80% less energy.
- If you have a smart thermostat, set up automated schedules to reduce heating and cooling when you’re asleep or away — even small adjustments can save up to 10% per year on your energy bills without sacrificing comfort.
Interested in more energy-saving tips? These are some simple ways that you may be able to start saving.
Income Eligible Weatherization
Work to lower your home’s energy bills by improving home efficiency with free insulation, air sealing and safety upgrades for qualified households. Reduce costs, boost comfort, and protect your home year-round—check your eligibility today and apply to start saving.
For landlords and property owners who are interested in energy-efficient cost savings, learn how you can save energy and resources here.
Get In-Person Help
For all of these programs, meet one-on-one with an Evergy Connect representative who can help you get the energy assistance you need. Payment plans, applications for financial programs and other account support services – at Connect, we can help you find the assistance you need.
Our team is available at our Kansas City location to meet with walk-ins or by virtual appointment. Visit our Evergy Connect page for hours of operation, to schedule an appointment, and more!
